Thursday, October 14, 2004

The Westbury Hotel saga, part 2 - insulting my guests

tonight I had dinner plans with someone from Microsoft UK at my hotel - the now blogged infamous Westbury Hotel. She visited their website and was told that the hotel is on Bond/New Bond streets. (In fact it faces Conduit Street, not Bond/New Bond) She circled a few times, and finally found the hotel, arriving twenty minutes late.

When she approached the concierge in the lobby to inquire about me, she was directed to the lounge where we were waiting. When she mentioned the website was wrong about the address, accfording to her, he looked at her in a condescending manner and said "Everyone knows where the Westbury Hotel is...we are very famous" implying that she was obviously not well-informed (or not sufficiently sophisticated enough) if she didn't know the hotel and its location.

she was very unhappy. So was I when I heard. any pleasure in the concierge's directing her to me in the lounge (I had asked him to, if she arrived) was outweighed by her discomfort as my guest.

I will be checking out early. I've had enough.

my 2 cents.

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